Singapore Arrival Card
Information & Policies
Everything you need to know about our SG Arrival Card service
About SG Arrival Card
Learn about the Singapore Arrival Card and why it's required
Refund Policy
Understand our refund policy and application fees
Privacy Policy
How we protect and handle your personal information
Terms & Conditions
Terms of service for using our platform
About SG Arrival Card
The Singapore Arrival Card (SGAC) is a mandatory electronic declaration for all foreign visitors entering Singapore. This digital system replaced the traditional paper disembarkation/embarkation card, making the arrival process smoother and more efficient.
Who Needs to Apply?
- All foreign visitors entering Singapore by air, land, or sea
- Travelers must submit the SGAC before arrival
- One application per traveler is required
What We Do
SingaporeVisa.sg provides professional assistance with completing and submitting your SG Arrival Card application. We verify all information, securely store your documents, and ensure your application is processed correctly. Our service includes email confirmation and customer support throughout the process.
Important Notes
- We are an independent service provider, not affiliated with the Singapore government
- Processing time: Applications are reviewed according to your travel date
- An approved SGAC does not guarantee entry - final decision rests with immigration officers
- Ensure all information provided is accurate and matches your passport
Refund Policy
Last Updated: December 2024
Important: Non-Refundable Fees
All SGAC application processing fees are strictly non-refundable under any circumstances. This includes changes in travel plans, entry denial by immigration authorities, incorrect information provided, or any other reason. Please ensure all information is accurate before proceeding with payment.
What Our Fee Covers
The processing fee covers professional application assistance services including:
- Application form completion guidance and verification
- Secure document upload and storage
- Application processing and submission services
- Email confirmation with reference number
- Customer support throughout the process
No Refunds For:
- Change or cancellation of travel plans
- Entry denial by Singapore immigration (entry is at the discretion of immigration officers)
- Incorrect information provided by applicant
- Flight cancellations or delays
- Processing completed applications
Questions About Refunds?
If you have questions about our refund policy, please contact us at sgac@singaporevisa.sg. We aim to respond within 1-2 business days.
Privacy Policy
Last Updated: December 2024
At SingaporeVisa.sg, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information:
- Full name, date of birth, gender, nationality
- Passport details (number, issue/expiry dates, issuing country)
- Contact information (email, phone number)
- Residential address details
- Travel itinerary (arrival/departure dates, accommodation)
- Health declaration information
Documents:
- Passport bio-data page (photo and details page)
- Recent passport-sized photographs
How We Use Your Information
- Application Processing: To complete and submit your SG Arrival Card application
- Communication: To send confirmation emails and respond to your inquiries
- Submission: To submit your information to Singapore's Immigration and Checkpoints Authority (ICA)
- Payment Processing: To process secure payments via Stripe
- Legal Compliance: To comply with applicable laws and regulations
Data Security
We implement robust security measures to protect your information:
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Documents stored using Vercel Blob with enterprise-grade security
- Payment Security: PCI-DSS compliant processing via Stripe
- Access Controls: Restricted access to authorized personnel only
Your Rights
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
To exercise these rights, contact us at sgac@singaporevisa.sg
Data Retention
We retain your application data for 12 months after your travel date for processing and record-keeping purposes. Payment records are retained for 7 years as required by financial regulations.
Questions About Privacy?
For privacy concerns or to exercise your data rights, contact our privacy team at sgac@singaporevisa.sg
Terms & Conditions
Last Updated: December 2024
By using SingaporeVisa.sg, you agree to these Terms and Conditions. Please read them carefully before proceeding with your application.
Service Description
SingaporeVisa.sg provides online assistance for completing and submitting Singapore Arrival Card (SGAC) applications. Our service includes form completion guidance, document verification, secure storage, application processing, and customer support.
Important: We are an independent service provider and are not affiliated with the Singapore government or Immigration and Checkpoints Authority (ICA). We assist with applications but do not guarantee entry to Singapore.
Your Responsibilities
- Accurate Information: Provide truthful and complete information in all fields
- Valid Documentation: Ensure your passport is valid for at least 6 months from entry date
- Timely Submission: Submit your application before your travel date
- Legal Compliance: Comply with all Singapore laws and regulations
No Guarantee of Entry
An approved SGAC submission does NOT guarantee entry into Singapore. The final decision rests entirely with Singapore's Immigration and Checkpoints Authority and immigration officers. Entry may be denied for various reasons including insufficient passport validity, lack of return ticket, insufficient funds, previous violations, or security concerns.
Processing & Delivery
We process applications according to your travel date. Upon completion, you'll receive a confirmation email with your reference number. Ensure your email address is correct and check spam folders regularly.
Limitation of Liability
We are not liable for:
- Entry denial by Singapore immigration authorities
- Lost travel expenses or cancelled bookings
- Technical failures or processing delays
- Third-party circumstances beyond our control
- Consequences of inaccurate information provided by applicants
Modifications
For minor corrections, contact us immediately with your reference number. For major errors (passport number, name, DOB), you may need to submit a new application with correct information.
Contact Us
For questions about these terms or our services, contact us at sgac@singaporevisa.sg. We respond within 2-3 business days.
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.
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